Updated 11/19/2020 5:00 pm
To Our Small Animal Clients:
As we move into Fall & Winter, Kulshan Veterinary Hospital continue to work hard to address your animal health care needs while diligently addressing the unprecedented and ever changing challenges of the current COVID-19 outbreak. Putting the health and safety of our staff, clients, patients and community first is our utmost priority.
To that end, we are asking that if you or anyone in your household is ill or has been exposed to someone with symptoms of the corona virus infection or tested positive for the corona virus that you avoid scheduling an appointment at this time. We are also doing the following:
- We have instituted increased cleaning and disinfecting of frequently contacted surfaces
- We are actively monitoring the updates provided by the CDC, state and local health agencies and veterinary organization and implementing recommended protocols
- We are taking steps to ensure adequate supplies of medications, foods and health care products our clients may need to treat our patients effectively. Please notes that despite our best efforts, the COVID pandemic has resulted in more back-orders and less alternate sourcing than are typically available
- Our online store carries most of the products that we sell in-house and provides home delivery for those that are concerned about leaving their homes and/or have been quarantined. For more information on this option, visit:
- We are implementing new protocols to maximize the safety of our clients, patients and staff
- For patient appointments:
- Currently clients are not allowed to enter the hospital. (We apologize, but this also means that our restrooms are not available) We recognize that most clients would prefer to accompany their pets into the building, but our lobby and exam rooms do not provide enough social distancing space to adequately protect our clients during their visit and our staff during their workday. While some may argue that other stores are letting clients in so Kulshan should as well, the risk of COVID exposure and potential of Kulshan being completely shut down and unable to provide medical service for any patients, particularly those that are sick or injured causes us to err on the side of caution.
- When you arrive, please park in one of the numbered/lettered parking spaces and let the office know you have arrived via text or phone call.
- One of our staff members will contact you via phone or at your car to take a history and pick-up your pet. To maximize safety, we require that everyone follow all local, state and federal requirements/guidelines associated with face covering and social distancing.
- After collecting a history, our staff member will pick up your pet and transport it into the hospital for examination/treatment by our staff
- Pet owners will be asked to stay in their car while their pet is taken into the building for veterinary care
- Once your pet has been examined, the doctor will call you or come out to your vehicle to discuss their findings and recommendations. Again, with all in-person interactions, face covering protocols apply.
- The agreed upon diagnostics and treatments will then be performed/completed and the results communicated to you.
- Payment will be collected
- Your pet and any medication will them be returned to your vehicle
- For medications/food/product pick up:
- We recommend that you call ahead to pre-order. We have been very busy and we know your time is valuable so we hate to have you wait any longer than necessary. If you call ahead, we can have your order ready and expedite your visit/pickup.
- Upon arrival, call or text from one of the labeled parking spots to let us know that you have arrived. If your order is not pre-paid, a CSR will collect payment
- Your order will be delivered to your vehicle
- Please know that we are continuing to look into options for providing the best pet health care possible during this challenging time. We appreciate your patience as we modify our daily protocols to account for the changes in virus data and regulatory advice. Our ultimate goal is to balance the needs of our sick patients with the concerned about increasing the potential exposure to COVID-19 to our staff, clients and community. It’s a delicate and challenging task.
To Our Large Animal Clients:
In light of the ongoing COVID-19 pandemic, we continue to take steps to protect the health of our staff so we can continue to provide medical services to your animals. When scheduled appointments for your animal, please advise us if you or anyone in your household is sick, has been sick with flu like symptoms, around someone with these symptoms or exposed to someone that has tested positive for the corona virus in the past two weeks. Based on the nature of the call and health issue being addressed, our staff will coordinate with you to best handle the situation. This may involve having one of our technicians available to assist the doctor, having a person that has not been ill or around ill people available to assist, or delaying the appointment if the patient’s health issue is not critical or more preventative in nature.
For both farm and hospital calls:
- During the appointment, in the interest of everyone’s safety, we require that everyone follow all local, state and federal requirements/guidelines associated with face covering and social distancing.
For hospital visits:
- When arriving at the hospital for a hospital call, product pick-up or lab sample drop off, please stay in your vehicle, call the office to let us know you’ve arrived and one of our staff members will give you further instruction on how to proceed.
Kulshan Veterinary Hospital is dedicated to making the best of this challenging time. We remain deeply committed to the safety of our staff, clients, patients and community. While pets are not currently known to be susceptible to COVID-19, they get sick and we are devoted to being there to assist them during this crisis and in the future.
We appreciate your patience with us as we implement new protocols and adapt to the ever changing of dynamic of this pandemic.
Please feel free to contact us if you have concerns about your animal’s health or your ability to provide for your animal’s health during this difficult time.
Kulshan Veterinary Hospital